Business Process Management Maturity and Process Performance

Authors Arjen Maris, Guido Ongena, Pascal Ravesteijn
Published in Di Francescomarino, C., Burattin, A., Janiesch, C., Sadiq, S. (eds) Business Process Management Forum. BPM 2023. Lecture Notes in Business Information Processing
Publication date 1 September 2023
Research groups Process Innovation and Information Systems
Type Article

Summary

Longitudinal Business Process Management (BPM) studies are rare. BPM maturity and process performance can be used to quantify an organization's BPM evolution. This research aims to examine the growth of BPM maturity over time and its impact on process performance inside an organization in continuous transformation. Over a seven-year period, BPM maturity and process performance were measured annually at a Dutch university. During this time, the organization has undergone an organizational restructuring with a focus on process management and has temporarily switched completely to digital education propelled by the Covid-19 crisis. Based on a repeated cross-sectional study (N = 921), the results present key BPM maturity features that are critical during disruptive organizational transformations. Furthermore, we found that BPM maturity is positively related to process performance throughout organizational changes during the period of our research

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On this publication contributed

  • Arjen Maris
    • Researcher
    • Research group: Process Innovation and Information Systems
  • Guido Ongena | Researcher | Process Innovation and Information Systems
    Guido Ongena
    • Professor
    • Research group: Process Innovation and Information Systems
  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research group: Process Innovation and Information Systems

Language English
Published in Di Francescomarino, C., Burattin, A., Janiesch, C., Sadiq, S. (eds) Business Process Management Forum. BPM 2023. Lecture Notes in Business Information Processing
ISBN/ISSN URN:ISBN:978-3-031-41623-1
Key words BPM Maturity, Process performance, Organizational dynamics, Longitudinal research
Digital Object Identifier 10.1007/978-3-031-41623-1_21
Page range 355-371

Arjen Maris

Arjen Maris

  • Researcher
  • Research group: Process Innovation and Information Systems