The factors that influence the adoption of tools that improve the agile way of working and continuous improvement at the Dutch central government

Authors Rene Wieringa, Paul Morsch, Pascal Ravesteijn, Wouter Bronsgeest
Published in 37th Bled eConference – Resilience Through Digital Innovation: Enabling the Twin Transition: June 9 – 12, 2024, Bled, Slovenia, Conference Proceedings
Publication date 2024
Research groups Process Innovation and Information Systems
Type Lecture

Summary

Due to the changing technological possibilities of services, the demands that society places on the level of service provided by the Dutch Central Government (DCG) are changing rapidly. To accommodate this, the Dutch government is improving its processes in such a way that they become more agile and are continuously improved. However, the DCG struggles with the implementation of improvement tools that can support this. The research described in this paper aims to deliver key factors that influence the adoption of tools that improve the agile way of working and continuous improvement at the DCG. Therefore, a literature review has been conducted, from which 24 factors have been derived. Subsequently, 9 semi structured interviews have been conducted to emphasize the perspective of employees at the DCG. In total, 7 key factors have been derived from the interviews. The interviewees consisted of both employees from departments who already worked with tools to improve agile working and continuous improvement as well as employees from departments who haven’t used such tools yet. An important insight based on this research is that the aims, way of working and scope of the improvement tools must be clear for all the involved co-workers

Downloads en links

On this publication contributed

  • Paul Morsch
    • Researcher
    • Research group: Process Innovation and Information Systems
  • Pascal Ravesteijn | Professor | Process innovation and information systems
    Pascal Ravesteijn
    • Professor
    • Research group: Process Innovation and Information Systems

Language English
Published in 37th Bled eConference – Resilience Through Digital Innovation: Enabling the Twin Transition: June 9 – 12, 2024, Bled, Slovenia, Conference Proceedings
ISBN/ISSN URN:ISBN:978-961-286-871-0
Key words continuous improvement, adoption, government, tools, agile working
Digital Object Identifier 10.18690/um.fov.4.2024

Process Innovation and Information Systems